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  • Answer count
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    March 25, 2013
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    May 28, 2014
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TeamUD's Answers
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Can someone on the UD staff please confirm whether there are or aren't colors in the Electric palette that are not FDA approved?

I heard this on a youtube tutorial and I want to confirm this information.
Slowburn, Savage, Jilted or Urban contain a colorant that is not FDA-approved for the use around the immediate eye area; however, it is FDA-approved for external use on the lips, face and body. It’s important to note that this restriction only applies in the U.S.; in every other country where Urban Decay is sold, this colorant is approved for use around the immediate eye area.
4 months ago
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TeamUD
 

Is Apocalypse darker or about the same as Shame in the Revolution lipstick line? thanks!!

Apocalypse is slightly darker then Shame.
4 months ago
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TeamUD
 

What color eyeshadow goes well with chopper?

I use chopper eye shadow as my go-to everyday color. But when i go out at night or just want to look different, I don't know which color to use with the chopper. Any good suggestions? I have brown eyes and i am an Asian and i don't think i look good with a very bold color.
We recommend Snakebite or Roach to enhance Chopper.
4 months, 1 week ago
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Will you make Walk of Shame available as a single? It's really great color. Foxy is too yellow.

There are no plans to make Walk Of Shame a single shade at this time.
4 months, 1 week ago
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TeamUD
 
Weightless Ultra Definition Liquid Makeup
 

Return Policy

Can you tell me your return policy? I would like to try the Naked Foundation but am afraid if the foundation is right for me. I have been using Estee Lauder's Double Wear and is very happy with it. Do you think Naked Foundation will deliver at least the same result as Double Wear? How about after my first try of Naked Foundation and are not happy with it, can I return it? Also, what is your shipping charge. Thanks much.

Pauline
UrbanDecay.com offers a Satisfaction Guarantee on all purchases. You have up to 45 days (from the date of shipment) to return any merchandise that you’re not satisfied with, excluding sale items. We want you to be happy!
We offer free shipping on orders over $50, other wise it is $8 for UPS Ground or USPS Priority.
4 months, 1 week ago
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TeamUD
 

I have natural silver/gray hair but brows are still dark brown. If I'm not happy with the color I choose can I return for full refund?

Yes, you have 45 days to try our products and send them back at no cost to you. For more information check out our return policy at www.urbandecay.com/returns.
4 months, 1 week ago
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TeamUD
 
 Surreal Skin
Surreal Skin
Smooth skin to satiny perfection! This lightweight formula transforms from a decadent cream to a micro-fine powder upon contact with skin.
 

When will the Trance Shade be back in stock or is it discontinued?

Surreal Skin Cream To Powder Foundation in Trance is out of stock and is being discontinued. It is very rare that discontinued products come back in stock but you can keep checking the site. The email notify option will not work for sale items.
4 months, 1 week ago
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TeamUD
 
 Surreal Skin
Surreal Skin
Get a sheer effect or complete coverage with this innovative foundation alternative - the range of protective elements allows skin to breathe. Aaahh!
 

I use Naked Skin 7.0

I used UD Naked Skin in shade 7.0 I would like to purchase Surreal Skin even though it's being discontinued. Which Surreal Skin shade would work best if 7.0 is a perfect match for me?
The recommended match for 7.0 is Hallucination.
4 months, 1 week ago
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TeamUD
 

Are they noise canceling headphones? Is there a mic? Are they compatible with most/ certain devices?

Yes, these headphones are noise canceling, with a mic and are compatible with most devices.
4 months, 1 week ago
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TeamUD
 
 Surreal Skin
Surreal Skin
Get a sheer effect or complete coverage with this innovative foundation alternative - the range of protective elements allows skin to breathe. Aaahh!
 

Do any of these shades match Supernova? I'd like to get one before they disappear. Thanks!

None of the remaining shades match Supernova.
4 months, 1 week ago
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TeamUD